Categories
BLOG

western lotto

Lotteries

AGLC Prize Payout Offices re-opening to the public by appointment only

As outlined in the second phase of the Government of Alberta’s COVID-19 Relaunch Strategy, additional businesses are permitted to reopen and resume operations with two metre (six feet) physical distancing requirements and other public health guidelines in place.

  • AGLC Prize Payout Offices in Calgary and St. Albert are re-opening on June 22, 2020.
  • For the safety of staff and players, all in-person claims are by appointment only. Walk-in claims will not be accepted.
  • In-person appointments are available Monday to Friday, 8:30 a.m. to 3:30 p.m.
  • Prizes between $1,001 and $9,999.99 can be claimed in both Calgary and St. Albert. Prizes of $10,000 and up can only be claimed in St. Albert.
  • Winners can still claim prizes under $1,000 at retail. We recommend that claimants check with the retailer first to be sure they are able to pay out the prize.
  • Both locations are implementing the health measures outlined by Alberta’s Chief Medical Officer of Health, including physical distancing and disinfecting all appropriate surfaces between appointments.
  • AGLC staff are pleased to assist players and will be available by email and phone to answer questions or concerns.
  • Safety protocols, as advised by Alberta’s Chief Medical Officer of Health, have been implemented to ensure the safety of players and staff.

To book an appointment please call:

  • St. Albert Prize Payout Office – 780-447-8616
  • Calgary Prize Payout Office – 403-663-8301
  • Email: [email protected]

Please read our Frequently Asked Questions for the re-opening of the AGLC Prize Payout Offices.

How to claim a lottery prize

Congratulations! You’ve won a prize. Now what?

Take a look at the information below to get you started. Your prize amount determines what you do.

Up to $100

Prizes may be claimed:

  • Through a Lottery Ticket Retailer

$101 to $1,000

Prizes may be claimed:

Through a Lottery Ticket Retailer: Ask the retailer if they have enough cash to pay your prize. Lottery retailers are not obligated to pay prizes over $100. If a ticket wins $100.01 or more, the retailer can cancel the validation and direct you to claim your prize at another retailer or from an Alberta Prize Payout office.

By mail, through WCLC:

Western Canada Lottery Corporation
Prize Payout
10th Floor, 125 Garry Street
Winnipeg, MB R3C 4J1

  • In person, through Alberta Prize Payout Offices:

Phone: 780-447-8616
Toll Free: 1-800-272-8876 ask for extension 8616
Office hours: 8:30 a.m. – 3:30 p.m.
Monday – Friday (except holidays)

Calgary Prize Payout Office
Deerfoot Atrium South
310, 6715 – 8 Street NE
Calgary, AB T2E 7H7

Phone: 403-663-8301
Office hours: 8:30 a.m. – 3:30 p.m.
Monday – Friday (except holidays)

$1,001 to $9,999.99

Prizes may be claimed:

    By mail, through WCLC:

Western Canada Lottery Corporation
Prize Payout
10th Floor, 125 Garry Street
Winnipeg, MB R3C 4J1

  • In person, through Alberta Prize Payout Offices:
  • Phone: 780-447-8616
    Toll Free: 1-800-272-8876 ask for extension 8616
    Office hours: 8:30 a.m. – 3:30 p.m.
    Monday – Friday (except holidays)

    Calgary Prize Payout Office
    Deerfoot Atrium South
    310, 6715 – 8 Street NE
    Calgary, AB T2E 7H7

    Phone: 403-663-8301
    Office hours: 8:30 a.m. – 3:30 p.m.
    Monday – Friday (except holidays)

    $10,000 and up

    Anything over $10,000 is considered a major claim. You must claim in person.

    All major claims require an appointment in advance. Please call 1-800-272-8876 and ask for extension 8616.

    How to check your ticket

    There are several ways to check your ticket.

    • Use the Ticket Checkers at your lottery retailer.
    • Sign up for the WCLC MVP Service and have DAILY GRAND, LOTTO MAX, WESTERN MAX, LOTTO 6/49 and WESTERN 649 winning numbers emailed to you.
    • Download the free WCLC Lottery Manager app and use the ticket checker feature.
    • Check the winning numbers printed and posted at retail centres.
    • Call the Winning Numbers Lines for the most recent numbers:
      • Edmonton 780-459-5100
      • Calgary 403-275-8101

    Learn about checking lottery tickets, how to claim your prize and Prize Payout locations.