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How to Claim

IMPORTANT NOTICE

Currently, the Nashville Headquarters claim center and the claim centers at the district offices in Chattanooga, Knoxville and Memphis are open for walk-in claims, Monday through Friday from 9 a.m. to 3 p.m. Claims by appointment are discontinued.

  • Do not enter a claim center if you are feeling sick or if you have been exposed to a person with a confirmed case of COVID-19.
  • Only one person is allowed in the claim center at any time.
  • Please practice social distancing while waiting to claim.​​​​​​​

Players who win prizes of $200,000 or more must claim their prize at the Nashville Headquarters.

NASHVILLE HEADQUARTERS & CLAIM CENTER
26 Century Blvd.
Nashville, TN 37214
In the (615) and (629) area dial 615-254-4946
In the (901) area, dial 466-4946
In the (865) area, dial 512-4946
In the (423) area dial 939-7529
All other areas in Tennessee dial 1-877-786-7529
Outside Tennessee, dial 615-254-4946

KNOXVILLE DISTRICT OFFICE
Cedar Springs Shopping Center
9298 Kingston Pike
Knoxville, TN 37922
(865) 251-1900

CHATTANOOGA DISTRICT OFFICE
2020 Gunbarrel Rd., Suite 106
Chattanooga, TN 37421
(423) 308-3610

MEMPHIS DISTRICT OFFICE
Chiles Plaza
7424 U.S. Highway 64, Suite 104
Memphis, TN 38133
(901) 322-8520

Please have the following documents ready when claiming a prize:

  • A signed winning ticket. (Copies not accepted.)
  • A completed claim form for prizes of $600 and more.
  • Proof of ID such as State-Issued Driver’s License, Military ID card, etc.
  • Proof of Social Security Number. (Social Security number must be on a computer-generated document, such as Social Security card, pay stub or tax forms.)

To expedite processing, a claim form can be downloaded and completed prior to arriving. Please click here for a claim form.

Players can claim prizes less than $600 at any of our retailer locations.

Prizes of $600 or more can be claimed by mailing in the actual signed winning ticket (no copies accepted) with appropriate documentation and a completed claim form to P.O. Box 290636, Nashville, TN 37229-0636.

Reminder: All claims for drawing-style tickets must be made or postmarked (if mailed) within 180 days after the official winning draw date for that ticket and 90 days after the announced game end date for instant tickets.

FAQs

What prize levels require a claim form?
Prizes of $600 or more require a claim form. For claims made by mail for prizes less than $600, a claim form is not required. Sign the back of the actual ticket (no copies accepted).

If you are mailing your claim without a claim form, include your name and address either on the ticket or on a separate piece of paper.

How do I submit a prize claim of $600 or more by mail or in person?
Sign the back of your actual winning ticket (no copies accepted).

For claims of $600 or more, you must submit a completed claim form copy of a valid ID and proof of Social Security number.*

Valid Id’s include:

*Social Security number must be on a computer-generated document, such as Social Security card, pay stub or tax forms.

Where do I find a claim form?
You can download a claim form here. Claim forms are also available at most retailer locations.

Where do I mail a claim?

Mail the claim to:
P.O. Box 290636
Nashville, TN 37229-0636

What if I forgot to include a document when I mailed in my claim?
If you mail in a claim and then are contacted by the Tennessee Lottery to supply the above information regarding your claim, you can email a photo copy of it to [email protected].

Should I send in my prize claim by registered mail?
It is encouraged to send your claim by registered mail. The Tennessee Education Lottery Corporation is not responsible for tickets that are lost, damaged or delayed by the U.S. Postal Service or any other carrier.

How do I find out when my prize might expire?
All mail-in claims for drawing-style tickets must be postmarked within 180 days after the official winning draw date for that ticket.
All mail-in claims for instant games must be postmarked within 90 days of the announced instant game end date. For a list of ended instant games, click here.

How long will it take to receive my prize by mail?
It will take us additional time to process claims. We ask for your patience as we work to process your claims as quickly as possible.

How do I contact the Lottery if I have a question about my claim?
Please email us using the Contact Us form. Players can also call the Player Services Hotline.

How to Claim IMPORTANT NOTICE Currently, the Nashville Headquarters claim center and the claim centers at the district offices in Chattanooga, Knoxville and Memphis are open for walk-in

Contact Us

Locations

HEADQUARTERS & NASHVILLE DISTRICT OFFICE

PHYSICAL ADDRESS
26 Century Blvd., Suite 200
Nashville, TN 37214
(615) 324-6500

Located off Briley Parkway and Elm Hill Pike, and just off McGavock Pike. From McGavock Pike, turn right at the light onto Century Blvd. Turn right into One Century Place. Turn left into the Visitor/Conference Center parking lot.

Office hours for claiming prizes are 9:00 a.m. – 3:00 p.m. CT Monday – Friday.

MAILING ADDRESS
Tennessee Education Lottery
P. O. Box 291869
Nashville, TN 37229-1869

KNOXVILLE DISTRICT OFFICE:
9298 Kingston Pike
Knoxville, TN 37922
(865) 251-1900

Located in the Cedar Springs Shopping Center near Interstate 40.

Office hours for claiming prizes are 9:00 a.m. – 3:00 p.m. ET Monday – Friday.

CHATTANOOGA DISTRICT OFFICE:
2020 Gunbarrel Rd., Suite 106
Chattanooga, TN 37421
(423) 308-3610

Located in Hamilton Village.

Office hours for claiming prizes are 9:00 a.m. – 3:00 p.m. ET Monday – Friday.

MEMPHIS DISTRICT OFFICE:
Chiles Plaza, 7424 U.S. Highway 64
Suite 104
Memphis, TN 38133
(901) 322-8520

Located in northeast Memphis in the Chiles Plaza near the intersection of U.S. Highway 64 (Stage Rd.) and Appling Rd/Brother Blvd.

Office hours for claiming prizes are 9:00 a.m. – 3:00 p.m. CT Monday – Friday.

Phone Numbers

MAIN PHONE (GENERAL INQUIRIES)
1-615-324-6500

PLAYER SERVICES:
Hotline is available Monday – Friday, 8:30 a.m. – 5:30 p.m. CT

In the (615) and (629) area dial 615-254-4946
In the (901) area, dial 466-4946
In the (865) area, dial 512-4946
In the (423) area dial 939-7529
All other areas in Tennessee dial 1-877-786-7529
Outside Tennessee, dial 615-254-4946

Contact Form

You may also contact us by using the form below. However, most questions can be answered by visiting our Frequently Asked Questions page. If you don’t find your answer there, please feel free to contact us via email below.

Make sure you can receive our email responses!

Contact Us Locations HEADQUARTERS & NASHVILLE DISTRICT OFFICE PHYSICAL ADDRESS 26 Century Blvd., Suite 200 Nashville, TN 37214 (615) 324-6500 Located off Briley Parkway and Elm Hill ]]>